What personal data is processed

− name, phone number and email address;

− delivery address;

− bank account number;

− cost of goods and services and payment-related data (purchase history);

− customer support data.

Purpose of processing personal data

Personal data is used to manage customer orders and deliver goods.

Purchase history data (date of purchase, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyse customer preferences.

Bank account number is used to process refunds to the customer.

Personal data such as email, phone number and customer name are processed in order to resolve issues related to the provision of goods and services (customer support). The IP address of the online store user or other network identifiers are processed for the provision of the online store as an information society service and for web usage statistics.

Legal basis

Personal data is processed for the purpose of performing a contract concluded with the customer.

Personal data is processed to fulfil a legal obligation (e.g. accounting and resolution of consumer disputes).

Recipients to whom personal data is disclosed

Personal data is shared with the online store customer support for managing purchases and purchase history and resolving customer issues.

Name, phone number and email address are shared with the transport service provider chosen by the customer. In the case of courier delivery, the customer’s address is also shared in addition to contact details.

If the accounting of the online store is carried out by a service provider, personal data is shared with the service provider for accounting purposes. Personal data may be shared with IT service providers if this is necessary to ensure the functionality or data hosting of the online store.

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